You can get SLAs
from your provider but what we all really want is to know stuff is just going
to work. |
|
The contractual
stuff is all good and fine, but it’s post-mortem. BTW, if you do look at SLAs for a service
be sure to ignore the marketing hype and find out if there really is an SLA. I’ve noticed a bunch of folks vending web
services who claim to have an SLA but don’t when you actually try to find it. |