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SLAs
You can get SLAs from your provider but what we all really want is to know stuff is just going to work.

The contractual stuff is all good and fine, but it’s post-mortem.  BTW, if you do look at SLAs for a service be sure to ignore the marketing hype and find out if there really is an SLA.  I’ve noticed a bunch of folks vending web services who claim to have an SLA but don’t when you actually try to find it.